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Proctoring Troubleshooting - OMSA

LMS = Canvas | Proctoring tool = Honorlock

This page is for GT MSA/OMSA students using Honorlock. If you're an edX VMM student, see Proctoring Troubleshooting - VMM. For Vocareum-related issues, see the Vocareum Troubleshooting page.

Unable to get proctoring started.

  • Confirm Honorlock extension is installed. If it is, try uninstalling it and re-installing it
  • Try starting the exam in Chrome using a new profile
    • Click Chrome profile icon in upper right -> Add -> Continue without Account
    • Log in to Canvas and reinstall Honorlock
    • This should clear things up
  • If you are still having an issue, contact Honorlock Support via chat. They will live chat you quickly
  • You can do either of the steps below. Contacting Honorlock first is more likely to guarantee it's solved, but the other option is something you can do on your own and should also be quick.

Honorlock has stopped working:

Restart Honorlock

  1. Close Honorlock using the "Exit Honorlock" button on the bottom bar. Note: Ending proctoring using this button on the Honorlock bar does not end your Vocareum exam, so don't worry. You'll be able to continue once you get Honorlock started again.

    Honorlock bottom bar with Exit Honorlock button

    Warning: Do not end the Vocareum exam, just close it if the window is open. Do not press the "End Exam" button on Vocareum.

  2. Start Honorlock again like you did when starting the exam. If the exam doesn't show a passcode entry screen again, close Vocareum and then open the exam from Canvas again, that should trigger the passcode entry so you can get Honorlock started.

Your computer feels slow. Mouse may move slowly, keys don't respond instantly, etc.

Honorlock can be resource-intensive and slow down your computer. Try these things:

  • Open Task Manager and confirm no other applications are taking up a lot of resources
  • Ensure nothing else intensive is running (ex: Netflix stream, games, automated backup, etc.)
  • Try a different browser
    • Is it only Chrome that's slow? If so, close the exam in Chrome and go open it in a different browser.
  • If none of those work, try restarting Honorlock

Warning Message: Hotkeys not allowed

Hotkeys are 100% allowed, except for copy/paste. If you get these warnings you can safely ignore them and continue working. If for some reason Honorlock closes due to this, follow the steps in Restart Honorlock to get back into the exam.