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Proctoring Troubleshooting - OMSA

LMS = Canvas | Proctoring tool = Honorlock

This page is for GT O/MSA students using Honorlock. If you're an edX VMM student, see Proctoring Troubleshooting - VMM. For Vocareum-related issues, see the Vocareum Troubleshooting page.

Unable to get proctoring started.

  • Confirm Honorlock extension is installed. If it is, try uninstalling it and re-installing it
  • Try starting the exam in Chrome using a new profile
    • Click Chrome profile icon in upper right -> Add -> Continue without Account
    • Log in to Canvas and reinstall Honorlock
    • This should clear things up
  • Or try a Chrome incognito window. Extensions are off in incognito by default, so you may need to turn on Allow in Incognito for Honorlock (chrome://extensions > Honorlock > Details). Don't close that browser window during the exam, since everything in an incognito window is gone once it's closed.
  • If you are still having an issue, contact Honorlock Support via chat. They will live chat you quickly

Incorrect passcode

Make sure you opened the right Honorlock exam in Canvas. Its name should match the exam you're taking. There are only 3 options, and two of them say "practice". If you're sure it's the right exam and the passcode still doesn't work, make a private Piazza post with screenshots of what you clicked.

Honorlock webcam video is showing a black screen after I start the exam.

That is fine, it sometimes does that in order to preserve computer resources. The video is still being recorded and will be viewable by instructors. There is no need to post about this. If you receive an error or some dialog box notification related to webcam issues, then yes that is something you need to resolve.

Honorlock has stopped working:

Restart Honorlock

Expect this to take about 5 minutes.

  1. Save your work.

  2. If Honorlock is still running, click Exit Honorlock on the Honorlock bar. This only stops proctoring. Your Vocareum exam keeps going.

    Honorlock bottom bar with Exit Honorlock button

  3. Close the Vocareum tab.

  4. Open the exam from Canvas again, start Honorlock, and enter the passcode.
  5. Once you're back in, run the setup cells at the top of the notebook again.

Your computer feels slow. Mouse may move slowly, keys don't respond instantly, etc.

Honorlock can be resource-intensive and slow down your computer. Try these things:

  • Open Task Manager and confirm no other applications are taking up a lot of resources
  • Ensure nothing else intensive is running (ex: Netflix stream, games, automated backup, etc.)
  • Try a fresh Chrome profile or an incognito window (steps in Unable to get proctoring started). Honorlock requires Chrome, so don't switch to a different browser. Reopening the exam means entering the passcode and restarting Honorlock, so save your work first.
  • If none of those work, try restarting Honorlock

Warning Message: Hotkeys not allowed

Hotkeys are allowed, but Honorlock may still warn you when you use them. The warnings aren't violations, so close them and keep working. Using hotkeys less will mean fewer pop-ups and fewer flags on your recording, so use them where they really help. If Honorlock closes because of this, follow the steps in Restart Honorlock to get back into the exam.